U.S. consumers were expected to spend $602 billion during the holiday season and 2013 returns were expected to reach around 10 percent of overall sales. That means over $60 million of merchandise is heading back to stores.
Reverse logistics costs the industry billions of dollars each year in the handling, shipping, insuring and processing of returned products. By implementing a comprehensive reverse logistics plan, shippers can simplify the process for both themselves and their customers. They can also cut costs and minimize waste. [Read more...]